Please be advised: Any order containing an item on “pre-order” will only be shipped once all items have arrived into stock. Your order will be held here until all stock is received and we will then ship your complete order together.
As a result of increased demand, COVID related supply delays and shipping line disruptions a number of popular items are currently set to “Pre-Order” on our website.
This essentially means that you are purchasing the goods now, but it won’t be shipped until the goods arrive here from our overseas suppliers. All products are labelled with an “Estimated” Date of arrival (ETA) to give you a guide as to when we hope to ship your order. The advantage of Pre-ordering your goods is to ensure you can receive them… as in recent months many products have been all pre-sold before they arrive here into our warehouse.
In these unprecedented times however, the shipping times have been unfortunately unpredictable, and the ETA’s can change. We continue to monitor the situation daily and adjust the ETA’s on the website as required.
Please be aware there is absolutely no obligation to keep your pre-order should we experience delays, should you simply find a suitable product elsewhere or even just change your mind. All you need to do is email us your Order Number and we will process the refund immediately.
To help you receive your pre-order as soon as possible, we will be shipping all Pre-orders either via Courier or Express post instead of regular post.
If you have any queries or concerns, do not hesitate to contact us via firstname.lastname@example.org or on (02) 9771 5288