What locations do you ship to?
We ship throughout all of Australia, New Zealand & The United States, with shipping also available to other international locations upon request. All orders are sent from our warehouse in Sydney, NSW.
How long will my order take to arrive?
Orders are shipped generally shipped the same or next business day.
Standard delivery times:
Sydney / Melbourne / Brisbane: 1 to 2 days
Country NSW: 3 days
North QLD: 5 days
Adelaide: 3 days
Perth & Tasmania: 5 days
New Zealand: 5 days
Obviously the delivery time can vary, especially in rural or remote areas.... So please use the above as a guide only.
Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days. If there is to be any extended delays on an order for any reason, you will be contacted via email or phone.
Which freight company will deliver my parcel, & what if I’m not home?
Catnets uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order.
Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.
If you are not likely to be home at the time of delivery you have two options:
Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.
How much does shipping cost?
Our online shopping cart will automatically calculate your freight cost based on your order size and your location.
Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.