FAQ

Orders are generally shipped the same or next business day. Delivery times depend on where you are, and can be longer in rural and remote areas, after promotions, in peak season (spring and summer) and over Christmas. Our Shipping page lists current delivery times by area.

If your order is going to be delayed for any reason, we'll let you know by email or phone. Need it faster? Please contact us about express options before you order.

When a popular item sells out, we set it to pre-order so you can secure stock for your project before it arrives. Each pre-order product shows an estimated arrival date, and an order with a pre-order item ships complete once everything is in stock.

There's no obligation to keep a pre-order: contact us with your order number and we'll refund you. More detail is on our pre-order information page.

Priority dispatch GUARANTEES your order will be dispatched with 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is available as an option at checkout.

Catnets uses a range of carriers, with different services for different parcel sizes and locations. Our team picks the most suitable service for your order, and every order has tracking so you can follow your delivery. If you have a specific courier requirement, add it to the special instructions at checkout.

If you won't be home at delivery time, you have two options:

• The driver leaves a card, and you contact the carrier to reschedule delivery or collect from your local post office (if sent by Australia Post).
• Give your Authority to Leave in the special instructions at checkout, so the driver can leave the parcel somewhere safe, such as the front door or through the side gate.

We ship throughout Australia, New Zealand and the United States, and to other international locations on request. See our Shipping page for details.

Our online shopping cart will automatically calculate your freight cost based on your order size and your location.

Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.

Orders to New Zealand ship from Australia, so NZ Customs may charge GST and duty on larger orders when they arrive. If any is payable, NZ Customs will contact you before releasing the goods. Please contact us if you'd like help estimating this for a large order.

The quickest way is online: browse cat netting by the metre, cat netting rolls, portable cat enclosures and DIY hardware, add what you need to your cart and check out. If you'd rather order another way, contact us.

Yes, for most of our products. Our website calculates freight at checkout, and works on desktop, tablet and mobile.

Open a product, choose the quantity and add it to your cart. For by-the-metre items such as cat netting by the metre, the quantity is the number of lineal metres you need: for 15m of 3m-wide netting, enter 15. You can check out as a guest, or sign in for a quicker checkout next time.

All available payment options are shown at checkout. If you need to pay another way, contact us.

There is NO minimum order.

Yes. Unused stock items can be returned for a refund, items cut to length by the metre can be returned for a partial refund if unused, and faulty items are always refunded. Our refund policy has the full terms. If you're not happy for any reason, contact us and we'll help.

At Catnets you are dealing directly with the importer. Catnets.com.au is operated as a trading business of one of Australia’s largest netting importers, Haverford Pty Ltd. The business was established in 1888, and has supplied netting for events including the Sydney 2000 Olympics, Taronga Zoo and Expo '88. Our bulk buying power, along with the fact that you are dealing direct with the importer, ensure we can supply nets at low prices. See for yourself in cat netting by the metre. Despite our commitment to fair and reasonable pricing, we will not compromise on quality. We continually test, assess and attempt to improve our nets to ensure they are of the utmost quality.

It depends on the size of the area and whether you build it yourself. A DIY build usually costs less than half of a fully installed one, and all our pricing is online: cat netting by the metre, cat netting rolls for larger areas, and DIY hardware to fix it in place. If you'd rather not build at all, our portable cat enclosures are ready to assemble. Not sure which suits you? Try our 30-second enclosure quiz.

Our netting is priced by the lineal metre for each width, so you just enter how many metres of a given width you need. A wider net covers more square metres for each metre you buy, so the price per metre goes up with the width. For example, a 10m x 3m area needs 10 metres of the 3m-wide net. Browse cat netting by the metre to see the widths and prices.

Yes. For larger projects our cat netting rolls work out cheaper per square metre than netting by the metre, and we also sell edging rope and stainless steel wire in bulk rolls in our DIY hardware range.

Catnets.com.au does not currently offer an installation service. If you require a measure and quote for an installation, we suggest you try the following businesses or individuals across Australia. These installers use Catnets netting and you can see some examples of their work on their individual profile pages. You can contact them directly to organise a measure and quote. Recommended installers list We must emphasise that these contacts are not employees of catnets.com.au, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.

Catnets.com.au does not currently offer an installation service. If you require a measure and quote for an installation in an area that is not covered by any of our recommended installers, we suggest you discuss your options with a local handyman or builder. Most handymen will have the required tools and skill required to install your cat enclosure. We recommend you print and show them our free DIY installation guide, to give them a basic idea of the concept and the materials involved.

The best place to start would be by reading our free DIY installation guide, and by viewing some previous DIY projects in our image gallery.

Netting is an ideal material for use as a cat enclosure. It has many benefits including the following: It is very versatile and easy to work with. Netting can be cut to size, shaped around corners and used to fill small holes. It doesn't require any special tools, doesn't involve any heavy lifting, welding or building experience to install. It is affordable. Priced by the metre (see cat netting by the metre), it is the most affordable way to enclose large areas that wouldn't otherwise be enclosable. It is strong and long lasting. Our specialised cat netting is designed to last. It is UV treated for outdoor use, has heat strengthened knots and is pre-stretched to avoid sagging. It looks fantastic! Netting (especially our low-vis netting) is barely noticeable once installed. Wire cage enclosures can have a heavy, dominant and overpowering appearance, whereas a low-vis netting enclosure looks subtle and soft. Unlike wire cages, the netting won't get hot-to-touch in the hot summer heat. Won't get caught by the wind like shadecloth. Is airy, and allows you cat to keep cool in the summer months. Unlike wire cages, there are no sharp and DANGEROUS edges that are prone to rust

Catnets supplies the highest quality cat netting available, and is the chosen wholesale supplier of installers and resellers throughout Australia & New Zealand. Our netting manufacturer is an ISO certified company, and we personally inspect the facilities on a regular basis to ensure quality is of the upmost importance. Our high quality netting is strong, long lasting & designed to last in the harsh Australian outdoors. Our nets are UV treated to the maximum percentage without degrading the strength of the netting. More than that, the nets are also regularly tested in an accredited "Accelerated UV Testing facility". The netting is also "Pre-Stretched" to tension, with Heat-Strengthened Knots. This process is critical when used as a cat net, as it helps avoid stretching and sagging of your net over time. Through many years of testing, 19mm has been determined to be the maximum hole size that is safe for cats. Catnets brand netting is the ideal choice for your cat enclosure: High abrasion resistance High breaking strains UV treated "and tested" Prestretching to tension to avoid sagging Maximum 19mm mesh size

Just contact us with your delivery address and we'll mail you out some samples straight away. We are very confident in our product, so we are more than happy to send you out some samples for inspection.

Low-vis black is our most popular colour: black doesn't reflect light well, so it seems to disappear when installed tight in a backyard. For lighter surroundings we also offer stone (beige) netting in selected sizes. You'll find both in cat netting by the metre and cat netting rolls.

Yes. Most sizes are available as cat netting by the metre, and our cat netting rolls are discounted for larger projects, resellers and installers.

You have a few options in this case: You can consider one of our portable cat enclosures. They can be taken down and moved to your new property, and require no permanent attachments. Not sure which size? Try our 30-second enclosure quiz. You can contact one of our recommended installer contacts who often have some creative solutions for your space that doesn’t involve any drilling. The wire rope systems we supply to frame up installations create very minimal impact to your property, and can be removed with very low damage to your surfaces. It may be an option for you to show the systems we have to your owner/body corporate for them to consider.

Research has shown that the overwhelming majority of incidents involving cats occur at night. These studies have also shown that cats restricted at night live up to 3 years longer on average. Contrary to popular belief, cats can live and enjoy a happy and healthy life when properly contained within the backyard. Catnets.com.au is a major supplier of cat netting throughout Australia. We offer DIY cat netting by the metre and DIY hardware, ready-to-assemble portable cat enclosures, and recommended installers across Australia. By enclosing your cat you can help eliminate risk of the following issues: Injured in fights Hit by cars Become lost Catch diseases Neighbourhood nuisence issues Legal requirements Wildlife safety

Although occasionally used for Dog containment by our customers, this netting has been designed for use by cats only and is not covered for damage resulting from Dogs or other animals housed in OR outside of the enclosure.

No, unlike common fruit tree netting, the mesh is set on the square with small 19mm x 19mm holes. The square mesh combined with the tension of installed netting, prevents the netting from twisting or distorting when impacted or landed on, which prevents tangles. Our 19mm cat netting is the same mesh in every width: see cat netting by the metre.

Safety: Due to the size of the netting squares, Catnets recommend kittens (6 months and under) should not be left unattended for prolonged periods within the enclosure. In regards to cat enclosures safety in general, it is advised that all netting is installed as taut as practically possible.